Order Processing Time

• We aim to process all orders within 72 hours of receipt.

Shipping Time

• Delivery is estimated to take 3-15 days after the order has been shipped, depending on your location.

Shipping Method

• All orders are shipped by air to ensure fast and secure delivery.

Shipping Fee

• We are pleased to offer free shipping on all orders to destinations around the globe.

Shipping Destinations

• Our products can be shipped worldwide. Wherever you are, we strive to deliver our products to your doorstep.
• If you find that your country or region is not selectable at checkout, please do not hesitate to contact us at contact@lumaporter.com. We will endeavor to resolve any shipping issues and ensure that you can complete your purchase smoothly.

Packaging

• Each order is carefully packaged to ensure that your items arrive in perfect condition.

Tracking

• You can easily track your order by entering the tracking number on our website at TRACK YOUR ORDER.
• This will provide the status of your order, including the logistics provider, current location, and estimated arrival date.

Customer Service

• If you have any questions or concerns about shipping, please contact us at [contact@lumaporter.com] or call +61 416700207 & +86 13052787230

Additional Information

• Please note that during peak seasons or promotional periods, delivery times might be longer.
• Customs duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility.